All products are made to order. We aim to process orders within 2–4 business days.
Standard shipping typically takes 5–10 business days, but can take up to 28 business days depending on location, shipping carrier delays, or holiday volume.
Once shipped, a tracking number will be provided via email.
We currently ship to [List of countries]. If your country is not listed at checkout, feel free to contact us to check availability.
Return & Refund Policy
Because our books are custom-made and personalized, we can only offer refunds under the following conditions:
Orders under $31 are eligible for refund if a request is submitted within 7 days of receiving the order.
If there is a production error (e.g., misprint, damaged item, missing pages) due to our fault, we will reprint or refund the product at no additional cost.
To initiate a refund or reprint, please email us at [Your Email] with:
Order number
Description of the issue
Clear photos of the error or damage
Refunds are issued to the original method of payment.
Cancellation Policy
We do not guarantee cancellations once an order is placed, as our process may begin immediately to ensure fast production.
If you need to cancel, please contact us as soon as possible. We’ll do our best to assist.
Privacy Policy
We collect personal information (e.g., child’s name, family names, photos) only to create and fulfill your order.
All information is stored securely and is never shared or sold to third parties.
You have the right to request deletion of your personal information at any time.
We comply with all applicable privacy laws including the GDPR and CCPA.
